Dear Lillagunga customer,It has come to our knowledge that the Curl Hooks provided to Lillagunga by the manufacturer Gebuvolco, does not meet the required safety standards:
- There is a small potential risk that a Curl hook can break when these Curl Hooks are installed using a plug in concrete or similar ceiling.
- The Curl Hooks are however completely safe to use installed in wood without a plug.
Currently the best option is to;
- Ask for a refund if the purchase has been done on www.lillagunga.com
- Buy Marathon Swing Hangers for a 50% discount using the code HANGERS50%
- Replace with similar alternatives for concrete ceiling
If you encouter any problem of this sort;
- Kindly fill in our complaint's form here: https://www.lillagunga.com/return
Please don´t hesitate to contact our customer service at email@example.com with any questions or concerns.
We truly apologize for the inconvenience.
The Lillagunga team