If you are dissatisfied with your purchase you may return your product(s) within 30 days from the day of the delivery. If you experience any type of quality related issues we ask you fill in our Product Claim & Return form. 

Please see our Terms section for detailed information.

We deliver to most countries within Europe and beyond. Purchase either directly from our web store or through our retailers.

The shipping rate can be estimated simply but placing your products in the cart and entering you country and zip code.

If your country is not listed as a shipping destination in our webstore or you can't find a retailer within your area please contact us.

Yes. Safety is a thing we take very seriously at Lillagunga and we are following the European CE recommendation and the EN 71-1 standard for safety of toys. Safety is however also very much up to the user, and therefore following the manual is very important. 

Read our 123-Safety Guide for an overview on general recommendations. 

Customers outside Europe shall notice that we do not take any responsibility for how European standards comply with safety standards in other countries.

When you buy an item from our online store the following terms apply:

• EU countries: all taxes and customs are paid for.
• Countries outside EU: Value added tax is included, but customs / duties may apply depending on your country. 

All Lillagunga products are designed, manufactured and assembled in Finland. Our products are made of birch, oak or walnut. All wooden pieces are carefully selected in order to meet up with our high quality standards in terms of design and safety.

Only imagination sets the limits but usually a popular place is a roofed terrace, the living room, or your kids room. Just keep in mind that you have enough space on all sides around the swing or the rings.

We also have an accessory called Lillagunga Tree Kit, which enables you to hang up a swing to a tree branch.

For more detailed instructions we advice you to read our manuals.

For indoor and terrace usage swings, rings and the trapeze are recommended to be attached to a ceiling. We offer Curl Hooks and Swing Hangers as an accessory. 

Curl Hooks are also commonly found in most hardware stores and are usually clearly marked on the package.

Lillagunga products come with a patented rope lock mechanism which makes height adjustment simple. Swings have four (4) rope locks while Rings have only two (2). To adjust the height of your swing or rings adjust the UPPER rope locks in accordance with our manual.

For more details have look at our height adjustment video and read our manuals.

Most ceiling materials (wood, concrete, steel) are all suitable as long as the ceiling is bearing, thick and strong enough to withstand a swinging force. We advice you to consult a technical expert in any uncertainty.

No, but we offer Curl Hooks and Swing Hangers as an accessory.

We have an Outdoor Series with products specifically intended for outdoor use. On every product page you'll find a DETAILS tab with information regarding suitability in different environments.

We always recommend to protect your product from rain, moisture and direct sunlight, and to take it indoors when it is not in use. Outdoor use will shorten the lifetime of your product compared to indoor use. For more detailed instructions we advice you to read our manuals.

Yes, our accessory called Lillagunga Tree Kit enables you to hang up a swing in a tree branch.

The tree branch itself should be strong and preferably pointing in an almost horizontal direction in order to gain balanced movement.