Frequently Asked Questions

Is Lillagunga a safe product?

Yes. Safety is a thing we take very seriously at Lillagunga and we are following the European CE recommendation and the EN 71-1 standard for safety of toys. Safety is however also very much up to how your product is used and therefore reading and following the manual is very important. 

Read our 123-Safety Guide for an overview on general recommendations. 

Customers outside Europe shall notice that we do not take any responsibility for how European standards comply or meet with safety standards in other countries.

Shipping destinations and rates?

We deliver to most countries within Europe and beyond. Purchase either directly from our web store or through our retailers. If your country is not listed as a shipping destination in our webstore or you can't find a retailer within your area please contact us through our chat or at: info@lillagunga.com and we will assist. We will answer all incoming requests within 24 hours.

See our Shipping Rates Table for destination and country specific charges.

How about taxes and customs?

When you buy an item from our online store all the following terms apply:

EU countries: all taxes customs and other charges of delivering the goods to your destination are paid for.

Countries outside EU: As we are a company situated and registered in Finland prices include a VAT of 24%, but customs / duties may apply depending on your country. 

Where are Lillagunga products manufactured?

All Lillagunga products are designed, manufactured and assembled in Finland. Our products are made of birch, oak or walnut. All wooden pieces are carefully selected in order to meet up with our high quality standards in terms of design and safety.

Where shall I place my swing or rings?

Only imagination sets the limits but usually a popular place is a roofed terrace, the living room, or your kids room. Just keep in mind that you have enough space on all sides around the swing or the rings.

We also have an accessory called Lillagunga Tree Kit, which enables you to hang up a swing to a tree branch. Use this together with Lillagunga Classic in Walnut - our outdoor optimised swing product. 

For more detailed instructions we advice you to read our manuals.

How should I hang up my Lillagunga?

For indoor and terrace usage swings, rings and the trapeze are recommended to be attached to a ceiling. We offer Curl Hooks and Swing Hangers as an accessory. Curl Hooks are also commonly found in most hardware stores and are usually clearly marked on the package.

For more detailed instructions we advice you to read our manuals.

How do I adjust the height of my Lillagunga?

Lillagunga products come with a patented rope lock mechanism which makes height adjustment simple. Swings have four (4) rope locks while Rings have only two (2). To adjust the height of your swing or rings adjust the UPPER rope locks in accordance with our manual.

For more details have look at our height adjustment  video and read our manuals.

What kind of ceiling is suitable?

Most ceiling materials (wood, concrete, steel) are all suitable as long as the ceiling is bearing, thick and strong enough to withstand a swinging force. We advice you to consult a technical expert in any uncertainty.

Are hooks or hangers included in the package?

Can I use my Lillagunga outdoors?

Some of our products can be placed outdoors while others are intended for indoor use. On every product page you'll find a DETAILS tab with more information regarding suitability in different environments.

We do recommend to protect your product from rain, moisture and and direct sunlight, and to take it indoors when it is not in use. Outdoor use will shorten the lifetime of your product compared to indoor use. For more detailed instructions we advice you to read our manuals.

Can I hang my swing from a tree?

Yes, with a accessory called Lillagunga Tree Kit: it enables you to hang up a swing in a tree branch. The tree branch itself should be strong and preferably pointing in an almost horizontal direction in order to gain balanced movement. 

How about product claim and returns?

If you are dissatisfied with your purchase you may return your product(s) within 14 days from the day of the delivery. Please see our Terms section under Returns Policy for detailed information. If you experience any type of quality related issues we ask you fill in our Product Claim form. We will return to you within 1-2 days.